Service Desk Adviser Job (UK)
Location: At home
Salary: £ 21,645 basic salary + £ 2000 OTE bonus
Hours: 37.5 hours per week. This is a shift job, so you will need to be flexible to work shifts from 7am to 7pm. Monday to Sunday. This is a shift job, so you will need to be flexible to work shifts from 7am to 7pm. Monday to Sunday.
Say goodbye to the daily commute and say goodbye to the full-time contract and the opportunity to receive bonuses. We will help you set up your home office and provide all the teaching and learning opportunities you need to be the best.
What are you going to do?
As a service advisor, you will communicate with high-level clients and handle tickets according to set deadlines and difficulty. You will quickly and calmly identify the needs of our customers and respond appropriately to the severity of the incident. Using your communication and interpersonal skills, you will capture and prioritize a variety of incidents while managing customer expectations around the time of a decision.
You will be responsible for incidents that have a significant impact when they are brought, and make sure we use contact points within and outside the company to resolve them quickly.
Customer service in this role is critical to ensuring that we provide the best care to our customers when building relationships effectively. Efficiency is also important for success because you will manage a variety of workloads that will include handling incoming and outgoing calls as well as answering email. emails and web chat notifications.
What are we looking for?
You will need to be customer-focused and have excellent communication skills both orally and in writing
Ability to perform multiple tasks and work to deadlines and have good analytical skills
Ability to work under stress while maintaining professionalism
Previous service experience is preferred
Great attention to detail
Experience in setting workload priorities and reviewing the assigned queue is desirable but not essential
IT literacy is the ability to navigate and use multiple systems
Resilient – the ability to adapt to constant changes in policies and processes within the role
Requirements for teleworking:
To successfully play this role at home, you must meet some minimum requirements:
Reliable internet connection. A LAN cable is preferred but not required if your Internet meets the following minimum speeds: Minimum download speed: 10 Mbps, Minimum upload speed: 5 Mbps
Can work in a private and distracting space where there must be doors that you can close to keep from making noise and where your laptop screen will not be visible to others due to data protection
You will need a table and a suitable chair to work comfortably and professionally
You will be provided with a laptop and headphones, and you can order additional items through the system by logging in to the business
What is good for you?
Great rewards and bonus package with 25 days holiday entitlement, in addition to public holidays and paid holidays for charity projects. We offer a comprehensive and flexible package of benefits that can be tailored to you and your family. From our market-leading parental leave policies to employee discounts, retail coupons, retirement plans and share schemes, we are committed to helping you throughout your Vodafone career.
Together we can
Vodafone UK is regulated by the Financial Conduct Authority and all candidates offered for this role are subject to background checks, including criminal (DBS) and financial checks, to meet regulatory standards. Candidates will be required to pass an examination in order to obtain permission from the SC to hold this position.
Working at home at Vodafone UK means you work from home almost all the time and get together on certain occasions throughout the year to be creative, collaborative and just communicate. Our Office in a Box homework kit will be available to anyone who needs it during your trip.
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